T&Cs

Please read all information below before placing an order. By completing a purchase you confirm that you have read, understood and accept these terms.

About our tubers

All dahlia tubers available for sale have been grown from tuber divisions or cuttings from our own growing stock in rural Gisborne, New Zealand, for at least one season, most for three or more seasons.

Tubers come in many shapes and sizes. Most orders will contain a single tuber; some may include a small clump. Size varies and is largely variety dependent. Even the smallest tuber will grow into a beautiful, healthy plant. All tubers are inspected for visible eyes at dividing time and cut ends are dipped in cinnamon.

Presale and stock numbers

Initial presale stock numbers are set conservatively to manage risk, as tubers must store over winter after digging. In the unlikely event that a variety does not store well, we will contact you promptly to offer a full refund or a replacement variety.

In the unlikely event of a variety mislabel, please send confirmation of your order and photos so we can discuss a remedy, refund or replacement in the following season.

On arrival

Please check your tubers when they arrive. If there are any concerns, email us with details and photos within 7 days of the package arriving so we can discuss and remedy as necessary. Basic care and planting instructions are included with every order.

Tuber care and storage

The purchaser is responsible for the care of tubers between arrival and planting time. Dahlia tubers naturally experience some shrivelling during storage, this is normal and will not affect the plant's ability to shoot and grow healthily. 

Disease

Best practice steps are taken at every stage to prevent the introduction or spread of disease. New varieties are quarantined in a separate growing area for a minimum of one season. Tools are sanitised between plants during the growing season and between each tuber clump at digging and dividing time. All tubers are carefully inspected at planting, lifting, dividing and dispatch.

Please be aware that disease can be present in existing soil and can be transmitted by insects or gardening tools during the growing season. We take no responsibility for any disease that appears during or after the growing season.

Shipping

Shipping is via NZ Post. Rates are averaged based on the most common box and courier bag sizes used. Please select the correct shipping option for your location at checkout:

Location	Cost
Gisborne local pickup (Makaraka Veges)	$5
North Island urban	$13
North Island rural	$18
South Island urban	$17
South Island rural	$23
Combined courier handling fee	$2

 

Combined courier

If you have placed an order in the first presale and wish to add tubers from the second release, a combined courier option is available for a $2 handling fee. This covers the time taken to sort and combine multiple orders into a single parcel. Combined courier will only be available until order dispatch begins.

Second release

A second presale will be launched once final tuber numbers are confirmed. Additional varieties will become available in small quantities. Combined courier is available for orders placed across both releases.

Cancellations and refunds

We reserve the right to cancel or refuse any order at our sole discretion. If this occurs, you will be notified promptly and a full refund will be issued.

Refunds are not available for change of mind once an order has been placed. Please choose carefully.

Our commitment

All tubers available at The Rural Florist have been grown with care in Gisborne, New Zealand. We are committed to quality at every step, from growing and lifting through to dividing, inspecting and dispatching. Thank you for supporting our small business.

Follow @theruralflorist on Instagram for growing tips, variety previews and behind-the-scenes from the dahlia patch.