Refund policy

Refund Policy

We want you to be happy with your dahlia tubers. Please read the following carefully before placing an order.

Change of mind
Refunds are not available for change of mind once an order has been placed. Please choose carefully and read our full Terms & Conditions before ordering.

Variety not storing well
Initial presale stock numbers are set conservatively to manage risk over the winter storage period. In the unlikely event that a variety does not store well, we will contact you promptly to offer a full refund or a replacement variety.

Mislabelled variety
In the unlikely event of a variety mislabel, please send confirmation of your order and photos so we can discuss a remedy — refund or replacement in the following season.

Tuber condition on arrival
Please check your tubers when they arrive. If there are any concerns, email us with details and photos within 7 days of the package arriving. We will discuss and remedy as necessary.

Disease
We take no responsibility for any disease that appears during or after the growing season. Please refer to our full Terms & Conditions for details on the steps we take to prevent disease.

Order cancellations
We reserve the right to cancel or refuse any order at our sole discretion. If this occurs, you will be notified promptly and a full refund will be issued.